Return & Refund Policy

Last updated: October 29, 2026

This policy applies to orders delivered to Germany and Austria. The same return window, prepaid return-shipping conditions and refund processing times apply in both countries, subject to mandatory consumer rights under applicable law.

Return Window

You may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a return under our voluntary return policy, your item should be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You should also provide the receipt or proof of purchase.

These conditions do not restrict your statutory rights regarding withdrawal, defective goods, or legal guarantees.

How to Start a Return

To request a return, please contact us first at:

Email: steventuypens853@gmail.com

Please contact us before sending your item back so that we can provide return instructions and confirm the correct return destination.

Returns should be sent to:

CSBHolding ApS

Stensballe Strandvej 112
8700 Horsens
Denmark

If your return is approved under our voluntary return policy, we will provide a prepaid return shipping label. Customers will not be charged return shipping for approved returns under this policy.

Items returned without prior authorisation may not be accepted under our voluntary return policy. This does not affect any statutory consumer rights.

Damages and Issues

Please inspect your order as soon as reasonably possible after delivery.

If your item is defective, damaged, or if you receive the wrong item, please contact us promptly so that we can assess the issue and provide an appropriate solution.

Your statutory rights concerning defective or non-conforming goods remain unaffected by this policy.

Exceptions / Non-returnable Items

The following items may be excluded from our voluntary return policy where permitted by applicable law:

• Perishable goods, such as food, flowers, or plants

• Custom-made or personalised products

• Personal care products where applicable hygiene restrictions apply

• Hazardous materials

• Flammable liquids or gases

We also do not accept returns for gift cards where exclusion is legally permitted.

Sale items may be returned under the same applicable conditions as other eligible products.

Returned items that have been damaged due to misuse, improper handling, accidental damage, or normal wear and tear may not qualify for a refund under our voluntary return policy.

These exceptions do not limit statutory withdrawal rights or legal guarantees. Any statutory exception to the right of withdrawal applies only where the relevant legal requirements are met.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, the simplest option may be to return your original item and place a new order.

Once your return has been approved, you may place a new order for the replacement item, subject to product availability.

Your statutory rights remain unaffected.

Order Cancellation

Orders may be cancelled before they have been dispatched by contacting us as soon as possible.

Once an order has been shipped, it may no longer be possible to stop the shipment.

If you no longer wish to keep an item after shipment, you may exercise your applicable statutory withdrawal rights or return the item under this Return & Refund Policy.

European Union 14-Day Cooling-Off Period

If your order is delivered to Germany or Austria, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to statutory exceptions.

To exercise this right, you must inform us of your decision to withdraw before the withdrawal period expires.

After notifying us, you must return the goods without undue delay and no later than 14 days after notifying us of your decision, unless applicable law provides otherwise.

You may inspect and handle the goods to the extent necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods, subject to applicable law.

The direct cost of returning goods under the statutory withdrawal right may be your responsibility where permitted by law and where you were properly informed of this before purchase. We will cover return costs where required by law or where we have agreed to do so.

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.

Refunds

Once a returned item under our voluntary return policy has been received and inspected, approved refunds will normally be processed within 10 business days to the original payment method.

For statutory withdrawals, refunds will be made within the period required by applicable law. We may withhold reimbursement until we have received the goods back or you have provided evidence of having returned them, whichever occurs first, where permitted by law.

If your return is approved under our voluntary return policy, you will receive a refund of the purchase price of the returned item to your original payment method.

Original shipping charges are non-refundable under our voluntary return policy unless the return is due to our error, including:

• Defective items

• Damaged items

• Incorrect items received

For statutory withdrawals, the cost of the least expensive standard delivery option offered will be refunded where required by law. Additional charges for a more expensive delivery option may not be refundable where permitted by law.

Please note that your bank or card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: steventuypens853@gmail.com

We are committed to providing a fair and transparent return process for all customers.

Contact Us

CSBHolding ApS

CVR-number: 40476989

Business Address:

Stensballe Strandvej 112
8700 Horsens
Denmark

Email: steventuypens853@gmail.com

Telephone: +45 24256456

Website: https://xhsgr.shop

Customer Support Response Time: We aim to respond to all customer enquiries within 1–2 business days.

Return Address

CSBHolding ApS

Stensballe Strandvej 112
8700 Horsens
Denmark

Email: steventuypens853@gmail.com

Telephone: +45 24256456